Unlike other platforms, we do not give you this bespoke pair of footwear in a 2-6 week delivery time. We understand and appreciate your time constraints. Having said that, a pair of shoe is delivered to you within a time of 3 days to a week. With advanced infrastructure and skilled labor , we deliver a pair of shoe in a time period between 3 days to a week. Fellmonger shoes are handcrafted from start to finish. It’s a pair of shoe specially made for you. Due to the nature of these shoes, they cannot be returned and only exchange can be provided in case of a size issue. In the case of a size issue, we should be notified within 2 business days, post-delivery of the shoes.
Please note that the shoes can be exchanged only in the following conditions:
- Shoes are completely unused, which means that there should not be any scratch or use marks on the sole of the shoe or on the upper.
- It should be packed in the original packaging the way it reached you.
- For return reasons please take great care when you first try on your shoes to avoid leather marking and other sole stains. If you trying to assess the size/fit of the shoes, please walk on a carpet or a clean surface to avoid sole damages. The replacement of the shoes takes 1-2 weeks (subject to availability), we will always do our best to expedite the replacement.
- If the shoe does not qualify for the exchange conditions as mentioned above, the customer will be liable to pay two way shipping and handling charges.
- All damages on arrival issue should be reported within 48 hours along with the pictures to investigate transit reasons with third party couriers.